Policies & FAQ

Orders & Products FAQ

Q: Are your products handmade or custom made?

A: Yes! Many of our items are handmade, hand-painted, customized, or made-to-order. Because of this, slight variations may occur and make each piece unique.

Q: Will my item look exactly like the photos?

A: We do our best to recreate each design as accurately as possible. Because items are handcrafted, minor differences in brushwork, placement, and detailing are normal.

Q: Do you accept custom requests?

A: In many cases, yes! Contact us before ordering to discuss custom colors, themes, sizes, or personalized ideas.

Personalization FAQ

Q: Can I add names, dates, or custom wording?

A: Yes! Many products can be personalized. Enter your customization details carefully when ordering.

Q: What if I made a mistake on my custom text?

A: Please contact us immediately. Once production begins, changes may not be possible.

Q: Can I see a proof before production?

A: For select custom orders, proofs may be available upon request or included depending on the item.

Processing & Turnaround Time FAQ

Q: How long will my order take?

A: Processing times vary depending on the product type, customization level, and order volume. Current turnaround times are listed on each product page.

Q: Do rush orders cost extra?

A: Rush availability depends on workload and timeline. Contact us before ordering for rush requests.

Q: When should I order for an event?

A: We recommend ordering as early as possible (2-3 weeks before needed) to allow time for creation and shipping.

Shipping FAQ

Q: Do you offer local pickup or delivery?

Local pickup can be arranged in Texas & Louisiana. Traveling Fee will apply.

Q: Once shipped, how long will delivery take?

A: Delivery times depend on the carrier and your location. I will provide you with a tracking number at time of shipment.

Q: What if my package is delayed?

A: Once shipped, carrier delays are outside our control, but we’ll help however we can.

Returns & Refunds FAQ

Q: Can I return custom or personalized items?

A: Due to the custom nature of personalized and made-to-order products, these items are typically final sale unless there is an error on our part.

Q: What if my item arrives damaged?

A: Please contact us within 24 hours of delivery with photos of the item and packaging.

Q: Do you offer refunds for sizing issues or ordering mistakes?

A: Please review all sizes, colors, spelling, and selections carefully before ordering. As refunds are only granted for custom items if a mistake was made on the design.

Smart Protection FAQ

Q: Why are custom items final sale?

A: Because they are created specifically for your order and cannot be restocked.

Q: Can colors appear slightly different in person?

A: Yes. Screen settings and lighting may affect how colors appear online.

Policies

Shipping Policy

Many of our products are handmade, personalized, custom-created, or made to order. Because of this, processing times may vary depending on the item and order volume.

Read Shipping Policy

Refund & Return Policy

Due to the custom, handmade, and personalized nature of many of our products, most sales are final.

Read Refund & Return Policy

Custom Order Policy

Please review all spelling, dates, sizes, and personalization details carefully before submitting your order.

Read Custom Order Policy

Care Instructions Policy

Many of our products are handmade, customized, hand-painted, or specially finished. Proper care helps preserve quality and appearance.

Read Care Instructions Policy

Terms & Conditions

By purchasing from Chaos & Confetti, you agree to the following listed in this policy

Read Terms & Conditions